Learning Library and Archives Library Click & Collect Service Welcome to our new Click & Collect Library service! Please read this carefully, as we hope that any queries that you may have can be answered here. Read on to find out more! How to use Click & Collect Log in to our online catalogue using the Reader number (starting R00) and PIN on your library card. If you have lost your details or are not yet a member, please email us for help. log in to catalogue You can search for and reserve books using the helpsheets below. At the moment, members will be limited to 2 books on loan at a time. This may be increased as we get a better idea of demand. You can also reserve up to 4 books which will be issued to you (if available) when your current loans are returned. You will be emailed by our Library team when your books are ready for collection. If you have not received an email from our Library recently, it means that we do not have a current email address for you. Please email us when you have reserved online so that we can update your record and let you know when your books are ready. Books reserved between 9am Fridays – 9am Mondays will be processed and ready for collection from around midday on Mondays. Books reserved between 9am Mondays – 9am Fridays will be processed and ready from around midday on Fridays. All books will have a 2-week loan period, which will start when you are emailed with confirmation that your books are ready for collection. Again, this loan period may be increased as we get a better idea of demand. Reservations will be made on a ‘first come, first served’ basis. Multiple members may reserve the same book, and the loan will then be issued in turn as it becomes available. You can also reserve books via email, but we cannot guarantee that the book will still be available or unreserved by the time that we pick up your message. If you have a book on loan which has not been reserved by someone else, you may renew your book online (see helpsheet below). Helpsheets We have prepared some handy helpsheets which take you through how to search for, reserve and renew books. All of them start with the instruction to log in to the main catalogue page, which you can do using the button at the top of this page or via our Library page. Search for a book Reserve a book online Renew a book Collections and Returns Collections and returns can be made at our Click & Collect point at the Information Desk in the Welcome Centre. This point will be open during Cathedral opening hours. Please do not come up to the Library, which is closed to visitors. We would appreciate it if you could collect and return your books promptly once you have been emailed to say that your books are ready for collection. This allows us to keep books circulating as well as possible. Thank you. Collections: books will be in clearly-labelled eco-friendly paper bags. Please ask the person at the desk to pass you your bag. Everybody at the desk has access to hand sanitiser and will be keeping their hands clean using this. Returns: There is a returns box at the click & collect point. Please place your books in here, and they will be collected. All books are quarantined for at least 72 hours before they can be issued to the next member. Any books not collected after 2 weeks will be returned to the Library. Thank you for using our new service If you have any problems with this service, please email the Library. We are unable to pick up messages on the Library phone regularly at this time. We are doing everything that we can in order to keep our Library members and Library team safe. The process of returning, quarantining and reissuing books will mean that this service may take longer than usual for us to turn around reservations. Please bear with us as we get things up and running, and iron out any wrinkles as they come along. Thank you for your continued support. We look forward to this exciting new phase, and hope that you’ll enjoy being able to use the library again!